Aug 4, 2012

I never really had a good service in Pizza Hut. I remember before that I waited for almost an hour in line just buying their buy-one-take-one pizza. This is how the story goes...

I was already going home when I passed Pizza Hut (SM Dasmrinas branch) and decided to buy their pizza. There was only one customer in the counter but it so happened that she bought three boxes of pizza. I was told to wait for the next round of boxes. I was even offered a seat. So I waited for 20 minutes, sitting next to the counter while there were other customers forming a line. Just when I stood up to line up as well, the new set of pizza became available. I assumed that the cashier would call on me for I was supposedly the first one in line but she didn't. Until I reached the counter and there were no more pizzas left... again!

The sad part was that she didn't even apologize. She just smiled and said, "Hehe. Naubusan na po ulit kayo." SERIOUSLY???

Now, I chose to dine here only because my preferred restaurants are full. It's sad that for the second time, this branch gave me a bad service again. How? Well, I sat down and placed my order. A few seconds later, my mom texted and I couldn't reply anymore because I had no load. If you have been in SM Dasmarinas, the Pizza Hut is just a few steps away from the loading area where I can quickly purchase a load card. I asked the manager if I can leave my things or if I can't, I'll just take my things, buy a load and come back but assured that my seat is taken. You know how she approached my concern??? Let's just say she was very unprofessional to look at me from head to toe (as if doubting if I have the ability to pay what I have ordered), and say... "Ano ba? Oorder ba talaga kayo???"

Now, as a marketing student, I believe CUSTOMER SERVICE is very important. And I also believe PIZZA HUT SUCKS ON THIS ASPECT! Geez. I couldn't believe she looked at me that way and raised her eyebrows on me. What a very unprofessional manager. I wonder how she even reached that level?!

\Honestly, having gone through this service made me loose my appetite! I wonder where I can get a customer feedback paper... or should I just use one whole sheet of yellow pad paper to state my feedback about their service?


I hate this branch. This branch makes me hate Pizza Hut.

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